Analytics

9 Customer questions

Customers who verify a genuine product can ask an AI assistant about it on the verification page: care, warranty, ingredients. This page shows what they ask and how well it was answered, so you can close the gaps in your product information.

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Berechtigung Read customer questionsLizenz AI + Customer AI

Customer questions. Summary tiles filter the list; Top questions groups repeated questions. — **Customer questions.** Summary tiles filter the list; Top questions groups repeated questions.

Tiles for Questions, Answered, No information, Refused, Thumbs down and From cache. Click one to filter.
All questions lists time, asset, product, language, status, cited sources, the customer's feedback and country.
Top questions groups identical questions with how often they were asked and answered.
Filter by asset, period (7/30/90 days or custom), language, status and feedback.

Status	Meaning
Answered	The assistant answered from the product's public fields, passport data and public documents.
No information	Your data does not contain the answer. Add a document or fill in a field to close the gap.
Refused	Out of scope: authenticity claims, unrelated topics, personal data or attempts to change the assistant's rules.
Failed	The AI service was temporarily unavailable.