Guide · Customer care
36 Help the AI answer your customers
The assistant on the verification page can only be as good as the information you give it. Use what customers ask to fill the gaps.
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- Turn the feature on: System → Settings → tick Answer customer questions on the verification page, then on each asset's Settings tab tick Answer customer questions with AI and write a welcome text.
- After a week, open Analytics → Customer questions and click the No information tile. These are the questions your data could not answer.
- Group the gaps: care instructions, warranty terms, ingredients, servicing.
- Upload the answer: on the asset's Documents tab (or Settings → Brand documents for brand-wide topics) click Upload and add a PDF, DOCX, TXT or Markdown file.
- On the document's row choose Edit, set Audience to Public and the language, and save. Wait until the status chip shows Indexed.
- Check Thumbs down regularly: these answers were not helpful to the customer.