Contact us
Email us and describe the problem. Include your phone model, operating system version and app version and, if you sign in as staff, your organization's Hashentic address.
Email: [email protected]
Contact form// SUPPORT
Hashentic support
Help with the Hashentic mobile app and platform. Find answers to common questions below or write to us.
Checking a product
Open the app and tap "Check a product", then hold the top of your phone near the NFC tag or scan the QR code on the product. No account is needed. If the check fails or the result looks wrong, contact the brand that sold the product.
Staff sign-in
Staff accounts are created by your organization; the app has no self-registration. For a new account, a password reset or two-factor authentication problems, contact your organization's Hashentic administrator.
Programming NFC tags
The app programs NTAG 424 DNA, NTAG 215 and EM4425 tags and detects the tag type automatically. Hold the tag still near the top of the phone until the app confirms the write.
Supported devices
iPhone with iOS 16.4 or later and Android phones. Reading and programming NFC tags requires a phone with NFC; QR codes work on any supported phone.
Privacy and data deletion
Our Privacy Policy explains what data the app processes. To request access to or deletion of your data, email [email protected].