Guide · Brand protection

28 Show a different page when a scan fails

Tell customers in plain words what happened: a reused link, a withdrawn product and a suspected copy each get their own page.

1. Open the asset, go to the Auth templates tab and scroll to Failed page rules. Click New rule.
2. Name it, for example Link already used. Under Failure reasons choose Already scanned.

3. Under Page template, design the page: for example "This link was already used. Tap the tag again to check the product." Save.
4. Add a rule Withdrawn product for Blocked or withdrawn, with your service contact on the page.
5. Add a rule for Authentication failed with a warning and a way to report a suspected copy. Limit it with Countries if the contact differs by market.
6. Drag the rules into order. The first rule that matches a failed scan wins; scans that match none show the asset's unverified page.
7. Add languages to each rule's page if your customers need them (Translate the verification page).
8. For every product line at once, add the same rules in System → Settings, under the global unverified page template.